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CopVPN FAQs

The CopVPN FAQ, in one place: plans and refunds, apps and setup, passwordless sign-in, devices, protocols and privacy. Type a question or tap a suggestion, and the answer opens straight away.

Quick answers

The short answer first

The questions people ask most, answered in a word. Pick a row for the full answer.

  1. Free trialNoFree locations in every appAnswer
  2. Refunds30 days30-day money-back guaranteeAnswer
  3. DevicesUnlimitedOne account for all of themAnswer
  4. Locations85+In 65+ countries, on every planAnswer
  5. Protocols5Optimal picks one for your networkAnswer
  6. PasswordNoneAn email and a 6-digit code, or Apple or GoogleAnswer
  7. LogsNo logsWe follow a no-logs policyAnswer
  1. Won’t connectOpenVPN TCPGets through firewalls that block UDPAnswer
  2. VPNs blockedAmneziaWGThen Stealth, when everything else is blockedAnswer
  3. Keeps droppingOpenVPN UDPGood if WireGuard is unstableAnswer
  4. No sign-in codeSpam folderCheck it, and the address you typedAnswer
  5. Android TVGoogle PlayThe same listing as the phone appAnswer
  6. Refund requestPayment historyIn my.copaccount.comAnswer
  7. Delete accountIn the app or contactAndroid, iPhone, iPad, or emailAnswer

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Frequently asked questions

Choose a topic, then open any question for the full answer.

General Info

General information about CopVPN: your account, the apps, servers and features.

All General Info questions

  1. 01How many devices can I use with CopVPN?

  2. 02What operating system versions does CopVPN support?

  3. 03How to create a CopVPN account with Google or Apple?

  4. 04How to link my CopVPN account through Google or Apple?

  5. 05Do I need a password for CopVPN?

  6. 06How to download CopVPN software?

  7. 07How to update CopVPN apps?

  8. 08How to uninstall CopVPN software?

Show 25 more

  1. 09What are CopVPN’s high-speed servers?

  2. 10Where can I find the CopVPN server list?

  3. 11How can I disconnect from CopVPN servers?

  4. 12Does CopVPN have servers in India, Japan, and South Korea?

  5. 13How do I choose a CopVPN server in the USA, Canada or the UK?

  6. 14What does my ISP see when I’m using CopVPN?

  7. 15What is Split Tunneling, and how can I use it?

  8. 16How does the Kill Switch feature work?

  9. 17I forgot my CopVPN password. What should I do?

  10. 18What should I do if I lose access to my CopVPN?

  11. 19Does CopVPN offer a lifetime subscription?

  12. 20How do I connect to CopVPN from a country with internet restrictions?

  13. 21How do I reach CopVPN customer support?

  14. 22How do I disable CopVPN marketing notifications?

  15. 23What is a Cop Account, and how do I use it?

  16. 24How to manage CopVPN Account settings?

  17. 25How to delete the CopVPN account?

  18. 26How many locations does CopVPN have?

  19. 27Is DNS leak protection on by default?

  20. 28Does CopVPN block ads?

  21. 29What encryption does CopVPN use?

  22. 30Do I need an account before I install?

  23. 31What does the browser extension protect?

  24. 32My sign-in code hasn’t arrived. What can I do?

  25. 33Where are the Streaming and Gaming servers?

VPN FAQ

Common questions about VPNs and about CopVPN, with clear answers to get you started.

All VPN FAQ questions

  1. 01What is CopVPN?

  2. 02How to start using CopVPN?

  3. 03Why should I choose CopVPN over other VPN providers?

  4. 04Is CopVPN free?

  5. 05How to create a free VPN account?

  6. 06What can I do with a VPN?

  7. 07Is VPN good or bad?

  8. 08What is the no-log policy?

Show 4 more

  1. 09Is using a VPN legal?

  2. 10Does a VPN make me anonymous?

  3. 11What’s the difference between a VPN and incognito mode?

  4. 12Can my employer or school still see what I do?

Billing

Common questions about CopVPN billing: plans, payments, renewals and refunds.

All Billing questions

  1. 01What payment methods does CopVPN accept?

  2. 02How to purchase a CopVPN subscription?

  3. 03Does CopVPN have a free trial?

  4. 04If I sign up for 1 month, can I upgrade later?

  5. 05Why is my CopVPN account status still free?

  6. 06How can I renew my CopVPN subscription?

  7. 07How to cancel the auto-renewal of my subscription?

  8. 08How can I cancel my subscription?

Show 13 more

  1. 09What is VAT, and why am I charged?

  2. 10Does CopVPN store any payment information?

  3. 11How does the 30-day money-back guarantee work?

  4. 12I am unable to make a payment. What should I do?

  5. 13How can I get my CopVPN invoice?

  6. 14I have been charged twice. What should I do?

  7. 15Which plans can I choose from?

  8. 16Which plan costs the least per month?

  9. 17What do the extra months mean?

  10. 18When am I billed?

  11. 19Where do I request a refund?

  12. 20I paid through the App Store or Google Play. Who handles refunds?

  13. 21Can I buy a plan inside the app?

Connectivity

How to connect your devices with CopVPN, and what to try when a connection won’t work.

All Connectivity questions

  1. 01Which protocol should I choose?

  2. 02Why won’t CopVPN connect on hotel, school or office Wi-Fi?

  3. 03My connection keeps dropping. What should I check?

  4. 04My connection feels slow. What can I try?

  5. 05Why won’t an app or website work while I’m connected?

Android

CopVPN on Android phones, tablets and Android TV: setup, speed and troubleshooting.

All Android questions

  1. 01How to set up CopVPN on Android?

  2. 02How to reinstall CopVPN on Android?

  3. 03How can Android connection speed be improved with the CopVPN app?

  4. 04How to troubleshoot connectivity issues on Android?

  5. 05Is there a CopVPN app for Android TV?

iOS

CopVPN on iPhone and iPad: setup, speed and troubleshooting.

All iOS questions

  1. 01How to set up CopVPN on iPhone and iPad?

  2. 02How can connection speed on iOS be improved with the CopVPN app?

  3. 03How to Fix Your CopVPN iOS Connection?

  4. 04How to troubleshoot connectivity on iOS?

Windows

CopVPN on Windows 10 and 11: setup, speed and troubleshooting.

All Windows questions

  1. 01How to install and use CopVPN on Windows 10 and 11?

  2. 02How to improve connection speed on Windows with the CopVPN app?

  3. 03How to troubleshoot CopVPN connectivity on Windows?

macOS

CopVPN on your Mac: setup, speed and troubleshooting.

All macOS questions

  1. 01How to install the CopVPN (App Store) version on macOS?

  2. 02How to improve connection speed on macOS with the CopVPN app?

  3. 03How to troubleshoot CopVPN connectivity on macOS?

  4. 04How to get the latest CopVPN app version on macOS?

Linux

CopVPN on Linux: setup, OpenVPN and troubleshooting.

All Linux questions

  1. 01How to set up CopVPN on Linux?

  2. 02How to set up OpenVPN in Ubuntu?

  3. 03What to do if OpenVPN is not working in Linux?

  4. 04How to troubleshoot CopVPN connectivity issues on Linux?

Still stuck

Didn’t find your answer?

Email our support team at contact@copvpn.com. It’s our only support address, for setup, connection problems, billing and your account.

Email us Contact CopVPN support

Help us help you: include

  • The device and app you’re using, and the app version
  • What happened, and any message the app showed, word for word
  • What you’ve already tried, such as another protocol or location

Asking about a refund? Refund requests are made in my.copaccount.com › Payment history