Refund Policy

Thirty days on every plan you buy from us. This page explains how to ask for a refund, what it covers, and what happens to your plan.

1. How to ask for a refund

1. Sign in at my.copaccount.com.
2. Go to Payment history and open the payment.
3. Choose “Request a refund”, pick a reason, and tell us what happened in your own words. Text is enough: no screenshots are needed.
4. Confirm the request with the code we email you.

We review each request and reply by email. You can make one request for each payment.

2. What a refund covers

Payments made through our checkout by card, Apple Pay or Google Pay can be refunded within 30 days of the payment. This covers every plan length, first purchases and renewals.

A refund returns the full amount of that payment, and the plan it paid for ends when the refund is made.

3. What it does not cover

• Purchases made in the Apple App Store or Google Play: Apple or Google refund those, not us (see below).
• Payments more than 30 days old.
• Crypto and manual payments, which are final.
• A second request for the same payment.

4. App Store and Google Play purchases

If you bought CopVPN in an app store, ask the store for the refund:

• App Store: reportaproblem.apple.com.
• Google Play: Google Play’s refund help.

5. Questions about a refund

Refunds are requested from Payment history at my.copaccount.com. For other billing questions, write to us at contact@copvpn.com. We reply by email.