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Connectivity line · question 02 of 5All 5 questions

FAQ · Connectivity

Why won’t CopVPN connect on hotel, school or office Wi-Fi?

Updated 1 min readAnswered by CopVPN

AnswerThe full answer

If the network has its own sign-in page, sign in there first, then connect. If it still won’t connect, switch protocol to OpenVPN TCP: “Slower, but gets through firewalls that block UDP, such as hotels, offices and schools.” Choose Optimal and Smart Connect tries another protocol by itself if one can’t connect.

VPN protocols

Still stuck? Email contact@copvpn.com

It’s our only support address. Tell us the device and app you’re using, and what you’ve already tried.