Privacy Policy

At CopVPN, we’re your digital privacy champions, committed to safeguarding your personal information with a fortress-like commitment. Think of using our services as moving through the internet with an invisibility cloak. What are your browsing habits, destinations, and searches? It is entirely off our radar — we don’t monitor, log, or store any of it.

Diving deeper, we leave our digital footprints. No connection logs mean no traces of your IP address or browsing session length. And when it comes to payments, it’s as if they’re done with a magic wand – your credit card details remain unseen by us, and we never connect your financial transactions to your online activities within CopVPN.

Using CopVPN is like exploring the digital world with a guardian angel who respects your privacy to the utmost.

How We Use Your Information Respecting Your Privacy?

We utilize your data to stay in touch and continuously improve our offerings while complying with laws to prevent fraud during transactions. Your information helps us understand how you use our services. That means analyzing your usage patterns to personalize your experience and introduce you to targeted advertisements that match your interests.

Sharing Your Information

We stand firm in not sharing your information with third parties for analysis or other purposes. Furthermore, we don’t disclose your details to law enforcement or other entities, as we prioritize safeguarding your rights and privacy above all else.

Security and Rights of Your Information

We actively implement safeguards to shield your information from misuse or unauthorized access. Yet, we acknowledge that no security system is perfect. Despite this, our commitment to ensuring the safety of your data remains determined.

Moreover, you hold the right to access, correct, or request the deletion of your data at any time. Additionally, you can ask us to limit the processing of your data or object to specific uses. It ensures you have control over your personal information.

At CopVPN, we value your privacy and are committed to handling your data carefully and respectfully. Here’s a friendly overview of how and why we collect certain information from you:

Getting Started with CopVPN

• Creating Your Account: We need your email address to set up your CopVPN account. It’s essential for signing up, password recovery, and staying connected with our services.
• Subscription Details: When you subscribe, we collect information like your email, chosen plan, subscription length, ID, payment frequency, and which features you’ve enabled. This information helps us tailor your subscription to your needs.

Making Payments

• Handling Payments: We work with trusted partners to process payments securely for any paid services. We collect necessary details like purchase date and billing information to ensure smooth transactions and prevent fraud.
• Country Information: Knowing where the purchase is made helps us calculate VAT correctly.
• Fraud Prevention: We use certain personal details to help detect and prevent payment fraud, ensuring your transactions are safe.
• Payment Verification: Occasionally, we verify that your payment method is still valid to avoid service interruptions without collecting personal data beyond its validity.

Communicating with You

• Email Communications: We use your email to send updates, respond to inquiries, and occasionally share offers. Remember, you can opt out of marketing emails anytime.
• Support Inquiries: If you reach out to our customer support, we might need specific information to help resolve your issue, from payment details for verification to device and OS information.
• Optimizing Our Services: We use tools to make our emails and communication as effective as possible, tracking email engagement to understand your preferences better.

Enhancing Your Experience

• Using Our Services and Website: We gather data on how you use CopVPN and our website to improve functionality and user experience.
• Protecting Our Services: Like most online services, we collect essential information to safeguard against attacks and ensure our website runs smoothly.
• Cookies and Similar Technologies: Our website uses cookies for essential operations, performance improvement, and marketing efforts. You can learn more about how we use cookies in our Cookie Policy.

Remember, your privacy is our top priority, and we’re here to make your CopVPN experience secure and enjoyable. We’re just an email away if you have questions or need more information.

Keeping Your Data Safe: Retention and Deletion at CopVPN

At CopVPN, we believe in holding onto your data only as long as it’s necessary to deliver our services to you or as long as we’re legally allowed to. Here’s how we handle your data with care:

• Billing and Payments: Your payment and billing details are stored securely with us for 5 years following your last transaction, ensuring we comply with financial and legal requirements.
• Staying in Touch: We’d love to keep you updated with marketing communications for a year after your subscription ends or until you decide to opt-out, giving you the control to stay connected on your terms.

When it comes time to part ways with your data, we do so responsibly. If there’s no longer a legal reason to keep your information, we’ll safely dispose of it or anonymize it beyond recognition. We use deletion methods for digital data that ensure it can’t be reconstructed or recovered because your privacy is our priority.

Protecting the Children’s Data 

At CopVPN, we’re committed to safeguarding the privacy of young internet users. We consciously do not collect or seek out personal information from individuals under 18. If you’re younger than 18, we respectfully ask that you refrain from providing us with any personal details.

Should we discover that we’ve inadvertently collected data from someone under the age of 18, we will act swiftly to remove such information from our systems. Protecting the privacy of our younger users is a responsibility we take seriously, ensuring a safe and secure online environment for all.

Understanding Advertising at CopVPN

In the digital world, ads help keep the lights on, and at CopVPN, we’re transparent about how advertising plays a role in our services. We might receive some information about you, such as cookie IDs, mobile device IDs, and advertising IDs, from our advertising partners. If you’re using our Trust DNS app, we also gather data on app events and the type of browser, network, or device you’re using.

Why do we collect this information? It’s all about making the ads and promotional messages you see more relevant to you. Whether it’s interest-based advertising that aligns with your online preferences or account-based advertising tailored to your profile, our goal is to enhance your online experience.

The legal grounding for processing this information is our legitimate interest in delivering ads that matter to you and attributing sales effectively. We believe in balancing our business needs with your privacy rights, ensuring a harmonious online environment.

How We Handle Your Data: Information Retention Explained at CopVPN

At CopVPN, our cornerstone is respecting your privacy, underscored by our No-logs Policy. That means we only collect the essential info needed to offer you top-notch services. Here’s a breakdown of how long we keep your data, tailored to its use:

• For Providing Services: We hold onto personal data needed to deliver our services to you for the duration of your use and no longer than 2 years after you’ve moved on.
• Smart DNS Services: Your IP address, crucial for Smart DNS services, is retained as long as you use our services.
• Trust DNS Service: Similarly, data for Trust DNS service users is kept for as long as the service is in use.
• Improving Our Services: Information for enhancing our website and services and your user experience is kept until you decide to delete your account.
• Communication and Support: Data used to communicate with you and offer support is kept for up to 2 years after your last interaction, except for device information used to resolve app issues, which we store for a maximum of 7 days.
• Social Media Interaction: If we interact with you on social media, we’ll keep that information as long as you’re active on the respective network.
• Advertising: We process data for 30 days for internet advertising, with specifics detailed under “Cookie and web beacons”.
• Special Cases: Certain scenarios, like unresolved account issues, legal obligations, or our legitimate business interests like fraud prevention, may necessitate holding on to your data for more extended periods.

We’re committed to honoring your right to privacy. If you ask us to, we’ll delete your data, except where we’re legally required to keep it. Whether resolving account issues, complying with legal duties, or protecting our community, we only retain what’s necessary for as long as needed.

Navigating Legalities

At CopVPN, navigating through the maze of accounting, payment, and legal requirements is a part of our commitment to both compliance and your privacy. Here’s how we handle the data that these obligations entail:

• Statutory Compliance: To align with accounting, tax, and other legal mandates, we need to collect and store specific information. This information could include your email address, details about your subscription, payment-related information, and, occasionally, legal documents.
• Payment Information: Our trusted payment processors handle the heavy lifting of payment transactions and refunds, gathering standard data like transaction dates, payers’ IP addresses, and credit card details. CopVPN only processes a minimal subset (e.g., partial credit card number, payment amount, currency, and payment date) primarily for addressing payment issues and fraud prevention. Additionally, we collect info about your country (and state, if applicable) to accurately calculate VAT/sales tax. And if you prefer, we can keep your billing details on file for future invoices.
• Open Banking Payments: Opting for open banking as your payment method means we’ll need your name, surname, and bank details to process the transaction smoothly.
• Legal Grounding: Our handling of your personal information is grounded in legal obligations and our legitimate interest in safeguarding our rights. Whether it’s statutory data collection or defending against legal claims, we focus on balancing compliance with your privacy rights.

In essence, while we tread through the necessary legal and financial frameworks, our priority remains to protect your privacy, ensuring that we only keep what’s needed and for legitimate reasons. CopVPN is dedicated to being transparent and responsible in how we manage your data amidst these requirements.

Disclaimer

Third-Party Links

Our website might include links to sites owned by others. We want to be clear: CopVPN doesn’t have a say over or endorse the content, products, or services on these third-party sites, nor can we vouch for their accuracy. You’re doing so at your own risk when you explore these external sites through our links.

Changes to Policy and the Website

CopVPN holds the flexibility to change or cease operations of the Website, or any section of it, at any time, with or without prior notice. We’re not accountable to you or any third party for our service’s alterations, pauses, or halts.

If there are updates to this Privacy Policy, we’ll inform you by publishing the updated policy on our website and social media platforms. It ensures you’re always in the loop about how we protect and use your information.

No Warranty

CopVPN offers no explicit or implied guarantees concerning the website’s accuracy, reliability, or availability. We present our services “as is” without any warranty, ensuring you understand our position on service provision.

Limitation of Liability

CopVPN and its affiliates, directors, employees, or agents are not held responsible for any direct, indirect, incidental, special, consequential, or punitive damage. It includes but is not limited to, damages arising from your use or inability to use the Website, regardless of whether CopVPN has been made aware of the potential for such damages.

Get in touch

If you have concerns about our privacy policy, please contact us at [email protected].