Billing line · question 12 of 21All 21 questions
FAQ · Billing
I am unable to make a payment. What should I do?
AnswerThe full answer
Verify that your payment details are accurate and that your card has sufficient funds. Disable any VPN or proxy during payment and ensure your internet connection is stable.
If the problem persists, try an alternative payment method or contact your bank. Still having issues? Contact CopVPN support for assistance.
Billing line · 21 questions
Other questions on the Billing line
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Billing line21 questions
- 01What payment methods does CopVPN accept?
- 02How to purchase a CopVPN subscription?
- 03Does CopVPN have a free trial?
- 04If I sign up for 1 month, can I upgrade later?
- 05Why is my CopVPN account status still free?
- 06How can I renew my CopVPN subscription?
- 07How to cancel the auto-renewal of my subscription?
- 08How can I cancel my subscription?
- 09What is VAT, and why am I charged?
- 10Does CopVPN store any payment information?
- 11How does the 30-day money-back guarantee work?
- 12I am unable to make a payment. What should I do?You’re reading this one
- 13How can I get my CopVPN invoice?
- 14I have been charged twice. What should I do?
- 15Which plans can I choose from?
- 16Which plan costs the least per month?
- 17What do the extra months mean?
- 18When am I billed?
- 19Where do I request a refund?
- 20I paid through the App Store or Google Play. Who handles refunds?
- 21Can I buy a plan inside the app?
Still stuck? Email contact@copvpn.com
It’s our only support address. Tell us the device and app you’re using, and what you’ve already tried.