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Billing line · question 14 of 21All 21 questions

FAQ · Billing

I have been charged twice. What should I do?

Updated 1 min readAnswered by CopVPN

AnswerThe full answer

Email contact@copvpn.com from the address on your account, with the date and amount of each charge, and our support team will look into it.

Billing line · 21 questions

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Billing line21 questions

  1. 01What payment methods does CopVPN accept?
  2. 02How to purchase a CopVPN subscription?
  3. 03Does CopVPN have a free trial?
  4. 04If I sign up for 1 month, can I upgrade later?
  5. 05Why is my CopVPN account status still free?
  6. 06How can I renew my CopVPN subscription?
  7. 07How to cancel the auto-renewal of my subscription?
  8. 08How can I cancel my subscription?
  9. 09What is VAT, and why am I charged?
  10. 10Does CopVPN store any payment information?
  11. 11How does the 30-day money-back guarantee work?
  1. 12I am unable to make a payment. What should I do?
  2. 13How can I get my CopVPN invoice?
  3. 14I have been charged twice. What should I do?You’re reading this one
  4. 15Which plans can I choose from?
  5. 16Which plan costs the least per month?
  6. 17What do the extra months mean?
  7. 18When am I billed?
  8. 19Where do I request a refund?
  9. 20I paid through the App Store or Google Play. Who handles refunds?
  10. 21Can I buy a plan inside the app?

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Still stuck? Email contact@copvpn.com

It’s our only support address. Tell us the device and app you’re using, and what you’ve already tried.

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