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FAQ · macOS

How to troubleshoot CopVPN connectivity on macOS?

Updated 1 min readAnswered by CopVPN

AnswerThe full answer

If CopVPN isn’t connecting on your Mac, try these steps:

  • Ensure you can load websites without using the VPN. Restart your Wi-Fi or router if needed.
  • Quit CopVPN completely, reopen it, and try connecting again.
  • Sometimes a server is busy or down. Try connecting to a different CopVPN server.
  • Make sure both CopVPN and your Mac are running the latest versions.
  • Go to System Settings > Network > Firewall and temporarily turn off the firewall to see if it’s blocking the VPN.
  • Double-check that you are signed in with the right email and that your subscription is active.
  • Uninstall the app and install the latest version from the Mac App Store.
  • If none of these steps are successful, please contact CopVPN support for assistance.

These steps solve most VPN connection issues on macOS.

Still stuck? Email contact@copvpn.com

It’s our only support address. Tell us the device and app you’re using, and what you’ve already tried.