Privacy Policy

At CopVPN, we’re your digital privacy champions, committed to safeguarding your personal information with a fortress-like commitment. Think of using our services as moving through the internet with an invisibility cloak. What are your browsing habits, destinations, and searches? It is entirely off our radar — we don’t monitor, log, or store any of it.

Diving deeper, we leave our digital footprints. We keep no connection logs: no record of your IP address, the websites you visit or what you do online. To apply your plan’s device limit, we only keep track of which of your devices are currently connected. And when it comes to payments, it’s as if they’re done with a magic wand – your credit card details remain unseen by us, and we never connect your financial transactions to your online activities within CopVPN.

Using CopVPN is like exploring the digital world with a guardian angel who respects your privacy to the utmost.

How We Use Your Information: Respecting Your Privacy

We utilize your data to stay in touch and continuously improve our offerings while complying with laws to prevent fraud during transactions. Your information helps us understand how you use our services. That means looking at how our apps and website are used, so we can fix problems and improve them. We do not use your information for advertising.

Sharing Your Information

We do not sell or rent your information, and we do not share it with advertisers. We share it only with the service providers that help us run CopVPN (payment processing, email, analytics and crash reporting), and only as described in this policy. We do not share your information with law enforcement or anyone else unless the law requires it, and we review every request to make sure it is valid. Because we keep no logs of your online activity, we have no record of the websites you visit or what you do while connected to CopVPN, so we cannot provide that information to anyone.

Security and Rights of Your Information

We actively implement safeguards to shield your information from misuse or unauthorized access. Yet, we acknowledge that no security system is perfect. Despite this, our commitment to ensuring the safety of your data remains determined.

Moreover, you hold the right to access, correct, or request the deletion of your data at any time. Additionally, you can ask us to limit the processing of your data or object to specific uses. It ensures you have control over your personal information.

At CopVPN, we value your privacy and are committed to handling your data carefully and respectfully. Here’s a friendly overview of how and why we collect certain information from you:

Getting Started with CopVPN

• Creating Your Account: We need your email address to set up your CopVPN account. It’s essential for signing up, password recovery, and staying connected with our services.
• Subscription Details: When you subscribe, we collect information like your email, chosen plan, subscription length, ID, payment frequency, and which features you’ve enabled. This information helps us tailor your subscription to your needs.

Making Payments

• Handling Payments: We work with trusted partners to process payments securely for any paid services. We collect necessary details like purchase date and billing information to ensure smooth transactions and prevent fraud.
• Country Information: Knowing where the purchase is made helps us calculate VAT correctly.
• Fraud Prevention: We use certain personal details to help detect and prevent payment fraud, ensuring your transactions are safe.
• Payment Verification: Occasionally, we verify that your payment method is still valid to avoid service interruptions without collecting personal data beyond its validity.

Communicating with You

• Email Communications: We use your email to send updates, respond to inquiries, and occasionally share offers. Remember, you can opt out of marketing emails anytime.
• Support Inquiries: If you reach out to our customer support, we might need specific information to help resolve your issue, from payment details for verification to device and OS information.
• Optimizing Our Services: We do not track whether you open or click our emails, and we do not use your activity to build a profile of your preferences.

Enhancing Your Experience

• Using Our Services and Website: We gather data on how you use CopVPN and our website to improve functionality and user experience.
• Protecting Our Services: Like most online services, we collect essential information to safeguard against attacks and ensure our website runs smoothly.
• Cookies and Similar Technologies: Our website uses cookies for essential operations, for analytics, and for our partner (referral) program, as described under “Advertising and Analytics at CopVPN”. We do not use cookies for advertising.

Remember, your privacy is our top priority, and we’re here to make your CopVPN experience secure and enjoyable. We’re just an email away if you have questions or need more information.

Keeping Your Data Safe: Retention and Deletion at CopVPN

At CopVPN, we believe in holding onto your data only as long as it’s necessary to deliver our services to you or as long as we’re legally allowed to. Here’s how we handle your data with care:

• Billing and Payments: Your payment and billing details are stored securely with us for 5 years following your last transaction, ensuring we comply with financial and legal requirements.
• Staying in Touch: We’d love to keep you updated with marketing communications for a year after your subscription ends or until you decide to opt out, giving you the control to stay connected on your terms.

When it comes time to part ways with your data, we do so responsibly. If there’s no longer a legal reason to keep your information, we’ll safely dispose of it or anonymize it beyond recognition. We use deletion methods for digital data that ensure it can’t be reconstructed or recovered because your privacy is our priority.

Protecting the Children’s Data 

At CopVPN, we’re committed to safeguarding the privacy of young internet users. We consciously do not collect or seek out personal information from individuals under 18. If you’re younger than 18, we respectfully ask that you refrain from providing us with any personal details.

Should we discover that we’ve inadvertently collected data from someone under the age of 18, we will act swiftly to remove such information from our systems. Protecting the privacy of our younger users is a responsibility we take seriously, ensuring a safe and secure online environment for all.

Advertising and Analytics at CopVPN

CopVPN does not currently show ads, does not sell your data, and does not share it with advertisers. If we add ads in the future, we will update this policy before any ads appear.

We use a few analytics tools to understand how our website and apps are used and to fix problems: Google Analytics and Hotjar on copvpn.com, and Google Firebase (Analytics, Crashlytics, Performance and Cloud Messaging) and OneSignal in our apps. They receive technical and usage information, such as device model, operating system, app version, pages or screens viewed and crash reports. They never receive the websites you visit while connected to CopVPN.

When you arrive through a partner’s link, a referral cookie records which partner sent you, so we can credit them.

How We Handle Your Data: Information Retention Explained at CopVPN

At CopVPN, our cornerstone is respecting your privacy, underscored by our No-logs Policy. That means we only collect the essential info needed to offer you top-notch services. Here’s a breakdown of how long we keep your data, tailored to its use:

• For Providing Services: We hold onto personal data needed to deliver our services to you for the duration of your use and no longer than 2 years after you’ve moved on.
• Improving Our Services: Information for enhancing our website and services, and your user experience, is kept until you decide to delete your account.
• Communication and Support: Data used to communicate with you and offer support is kept for up to 2 years after your last interaction, except for device information used to resolve app issues, which we store for a maximum of 7 days.
• Social Media Interaction: If we interact with you on social media, we’ll keep that information as long as you’re active on the respective network.
• Advertising: CopVPN does not currently show ads, so we do not process any data for advertising.
• Special Cases: Certain scenarios, like unresolved account issues, legal obligations, or our legitimate business interests like fraud prevention, may necessitate holding on to your data for more extended periods.

We’re committed to honoring your right to privacy. If you ask us to, we’ll delete your data, except where we’re legally required to keep it. Whether resolving account issues, complying with legal duties, or protecting our community, we only retain what’s necessary for as long as needed.

Navigating Legalities

At CopVPN, navigating through the maze of accounting, payment, and legal requirements is a part of our commitment to both compliance and your privacy. Here’s how we handle the data that these obligations entail:

• Statutory Compliance: To align with accounting, tax, and other legal mandates, we need to collect and store specific information. This information could include your email address, details about your subscription, payment-related information, and, occasionally, legal documents.
• Payment Information: Our trusted payment processors handle the heavy lifting of payment transactions and refunds, gathering standard data like transaction dates, payers’ IP addresses, and credit card details. CopVPN only processes a minimal subset (e.g., partial credit card number, payment amount, currency, and payment date) primarily for addressing payment issues and fraud prevention. Additionally, we collect info about your country (and state, if applicable) to accurately calculate VAT/sales tax. And if you prefer, we can keep your billing details on file for future invoices.
• Open Banking Payments: Opting for open banking as your payment method means we’ll need your name, surname, and bank details to process the transaction smoothly.
• Legal Grounding: Our handling of your personal information is grounded in legal obligations and our legitimate interest in safeguarding our rights. Whether it’s statutory data collection or defending against legal claims, we focus on balancing compliance with your privacy rights.

In essence, while we tread through the necessary legal and financial frameworks, our priority remains to protect your privacy, ensuring that we only keep what’s needed and for legitimate reasons. CopVPN is dedicated to being transparent and responsible in how we manage your data amidst these requirements.

CopVPN Browser Extension (Chrome, Edge and Firefox)

• While you’re connected, the extension sends this browser’s traffic through CopVPN’s encrypted proxy servers. It only protects the browser it’s installed in, not other apps on your device. It does not record or send your browsing history.
• To sign you in and manage your account, it sends us your email address, a sign-in token, and your browser’s name and version, which appear in your device list.
• It tells us when it connects and disconnects, so we can apply the limit on how many devices can be connected at once.
• Optional ad blocking, off by default, downloads a block list from us. Which sites are blocked is decided inside your browser and is never reported to us.
• It uses the browser’s proxy, privacy (WebRTC) and request-blocking features only to provide these functions. We do not sell this data or use it for advertising.

Disclaimer

Third-Party Links

Our website might include links to sites owned by others. We want to be clear: CopVPN doesn’t have a say over or endorse the content, products, or services on these third-party sites, nor can we vouch for their accuracy. You’re doing so at your own risk when you explore these external sites through our links.

Changes to Policy and the Website

CopVPN holds the flexibility to change or cease operations of the Website, or any section of it, at any time, with or without prior notice. We’re not accountable to you or any third party for our service’s alterations, pauses, or halts.

If there are updates to this Privacy Policy, we’ll inform you by publishing the updated policy on our website and social media platforms. This ensures you’re always in the loop about how we protect and use your information.

No Warranty

CopVPN offers no explicit or implied guarantees concerning the website’s accuracy, reliability, or availability. We present our services “as is” without any warranty, ensuring you understand our position on service provision.

Limitation of Liability

CopVPN and its affiliates, directors, employees, or agents are not held responsible for any direct, indirect, incidental, special, consequential, or punitive damage. It includes but is not limited to damages arising from your use or inability to use the Website, regardless of whether CopVPN has been made aware of the potential for such damages.

Get in touch

If you have concerns about our privacy policy, directly contact us at contact@copvpn.com.